Document Type

Article

Publication Date

12-2014

Abstract

Employee training is a strategic investment. While workforce training has depended on traditional, face-to-face, classroom delivery, new methods have emerged. Electronic learning (e-learning) is training via electronic medium. Mobile learning (m-learning) is a subset of e-learning modalities and specifically refers to electronic delivery of training via mobile devices such as smartphones, tablets, and laptops. The new generation of e-learning is delivered in a mobile environment. Yet, there has been little research to establish the efficacy of the newer training methods.

This study was among the first to fill this research gap through an experiment that tested the comparative effectiveness of the three modes of training: traditional face-to-face training (FTF), computer laboratory e-learning, and m-learning. The research question was: Are there differences in learning performance across these training modalities? The experiment involved a common training module delivered across the three formats: FTF, e-learning, and m-learning.

Study participants were divided into three groups. Each group completed training in one of the delivery formats. Learning effectiveness was measured by the change in score between the pre- and post-assessment. An ANOVA was performed to determine whether any difference in effectiveness was significant. Learners were also surveyed to capture demographic information. This research showed no significant difference in learning effectiveness among the FTF, e-learning, and mobile learning groups. Based on these findings, it was concluded that mobile learning and e-learning offer the same outcome as FTF training. Therefore, managers must consider other factors, such as cost and deployment time, when selecting a training delivery method.

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