Optimal pricing and workforce composition for service delivery using a hybrid workforce

Document Type

Conference Proceeding

Publication Date

1-1-2017

Abstract

Innovative work arrangements are increasingly being enabled by technology. On-demand technology-enabled marketplaces for a variety of skills are becoming popular. Examples include topcoder.com and odesk.com. This paper focuses on how organizations can use such on-demand marketplaces along with in-house workers to staff dynamic knowledge-intensive service environments. An economic analysis of prices paid to on-demand workers is presented. Such an analysis can be further developed to characterize the optimal workforce composition of the in-house workforce.

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