Investigation of key antecedents of perceived service quality with information services function in a multinational corporation
Document Type
Conference Proceeding
Publication Date
12-1-1997
Abstract
In recent years, the role of Information System Functions (ISFs) in organizations has changed tremendously. Historically, ISFs were primarily responsible for systems development, maintenance, and operations. Today, most ISFs are expected to provide a variety of services to end-users at all levels of management. In this paper we explore the relationships between three key theoretical constructs (task characteristics, information usefulness, and importance of information) and perceived service quality with the ISF in two organizational groups of a multinational corporation (MNC). Our results suggest ISFs in MNCs may face different challenges in delivering quality service to their end-users. Implications of our findings are briefly discussed.
Recommended Citation
Bajwa, Deepinder; Tavakoli, Assad; and Tringale, Tony, "Investigation of key antecedents of perceived service quality with information services function in a multinational corporation" (1997). College of Business and Economics- Faculty Publications. 80.
https://digitalcommons.uncfsu.edu/college_business_economics/80